Privacy Policy

1. Accountability

We are responsible for the personal information we collect and have designated a Privacy Officer to oversee our compliance with PIPEDA. If you have any questions about this policy or our practices, please contact us at: privacy@thecleaningconnection.ca

2. Identifying Purposes

We collect personal information to:

• Create and manage your account
• Calculate your Trust Score and match you with appropriate cleaning leads
• Process payments for lead unlocks and closed contracts
• Communicate with you about leads and platform activity
• Improve our services and prevent fraud

3. Consent

By creating an account and using our platform, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

4. Limiting Collection, Use, Disclosure & Retention

We only collect information necessary for the purposes identified above. We do not sell your personal information.

We may share your information with:

• Stripe, for payment processing
• Supabase, for database and authentication services
• Anthropic (Claude AI), solely for calculating your Trust Score based on your profile data
• Twilio, for outbound calling services used to generate and verify leads
• xAI (Grok), for AI-powered voice interactions used during lead generation calls
• Google (Sheets / APIs), for internal CRM and lead management operations
• N8N, for workflow automation connecting our internal systems

Lead contact information is only shared with you after you successfully unlock a lead.

We retain your personal information only as long as necessary to fulfill the stated purposes or as required by law.

5. Accuracy

We rely on you to keep your information accurate and up to date. You can update your details at any time through your account.

6. Safeguards

We use reasonable physical, organizational, and technological safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

7. Openness

This Privacy Policy is available on our website. We will make readily available specific information about our policies and practices relating to the management of personal information.

8. Individual Access

You have the right to access your personal information and request corrections if it is inaccurate. To make such a request, please contact our Privacy Officer.

9. Challenging Compliance

If you have a complaint about our compliance with this Privacy Policy or PIPEDA, please contact our Privacy Officer. If we are unable to resolve your concern, you may contact the Office of the Privacy Commissioner of Canada.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.